Telephones are everywhere. We use them at home, at the office, on the road; even in outer space. What seemed like a modest invention back in 1876, set in motion by Mr. Graham Bell's famous words “Mr. Watson, come here, I want you” has become the indisputable backbone of today's communications era.

Yet, many people seem to take the power of the telephone for granted.

Telephones command attention! Ringing phones take on a life of their own.  They act like irresistible magnets that we must pick up! What's more, telephones are like “cameras for our ears”. We immediately form a mental picture of the other party's age, upbringing, attitude, intelligence and interest in the matter.

In spite of all the “technological wonders” that promise better and faster results in today's complicated business world, the telephone remains the undisputed king when it comes to simple, straightforward communications.

Improving your telephone skills will make a measurable difference in your business results.  More importantly, it will improve the way you get along with your fellow workers and business associates.

Improve Your Telephone Skills Regardless of which phone you use!!!

This booklet is not about the latest features or services available in today's phone market. You can find about those in any brochure. Instead, it's filled with small bite-sized hints that will help you make better use of the technology that you already have. It's intended as an idea pool; a reference that you can keep next to your phone and revisit over and over.

The tips on this booklet have nothing to do with the size of your organization. Mostly, they have to do with effective communications skills that are just as powerful on any phone system.

You will learn...

• What to do before, during and after every call
• How the sound of your voice influences the outcome of your calls
• The most important words you must use during any call
• How the brain works during a telephone call
• How to use a mirror to improve your telephone skills
• The difference between being nice and being too nice
• How an angry caller can be your best friend
• How to avoid repeating the same mistakes again and again
• How to use a small recorder to improve your telephone skills
• How to use time on hold to your company's advantage
• The proper use of voicemail and how it can make or break your business
• How to make your music on hold work for you
• What every person that uses a telephone can learn from Domino's Pizza
• The dangers of “last number redail”
• How to create impenetrable passwords
• How to combine your website and your telephone for increased business success
• How to maximize the use of your cellular phone
• And dozens more...

A word about the author...

Orlando Mergal has been a member of the communications community for over 30 years. He worked as a Communications Consultant with the Puerto Rico Telephone Company where he consulted with thousands of customers offering recommendations on voice and data applications.

In 1990, after completing his Master's Degree in Public Relations, Mergal founded Accurate Communications, a consulting firm offering audiovisual, online and business communication services for mayor pharmaceutical and business organizations.

Throughout the years, Mergal has served many of Puerto Rico's largest and most prestigious organizations. Here's a short sample:

• Abbott Laboratories Puerto Rico
• Adecco (Top Notch/Multiforce)
• AMGEN Manufacturing Ltd.
• B. Braun de Puerto Rico
• Bard Puerto Rico
• BASF Agricultural Products
• BD Caribe, LTD
• Bermúdez & Longo, SE
• Biovail Laboratories
• Caribe GE
• Clorox Latin America
• Cooperativa de Seguros Múltiples
• Doral Financial Corporation
• First Medical Health Plan, Inc.
• Global Pharmaceutical Supply Group, New Jersey / PR, Belgium
• IPR Pharmaceuticals, Inc.
• Johnson & Johnson Corporate Communications, New Jersey
• Johnson & Johnson Business Services, Puerto Rico
• Liquilux Gas Corporation
• MC Realty
• Neptuno Networks
• Néstor Reyes, Inc.
• Ortho Biologics LLC
• Ortho Pharmaceuticals, Inc.
• PCI Services (A Cardinal Health Company)
• Pharmacia & Upjohn Caribe, Inc.
• Puerto Rico Freight Systems, Inc.
• Roche Diagnostics Puerto Rico
• Schering-Plough Products L.L.C.
• Searle, Puerto Rico
• Stryker Instruments Endoscopy
• Wal-Mart Puerto Rico, Inc.

Use Your Phone To Its Full Potential!!!

The next time your phone rings you can do one of two things: you can talk like you've always done or you can unlock the $$$ hidden inside it. Order “101 Tips for Effective Telephone Communications” today and discover the dozens of simple but effective kernels of wisdom that will make your telephone conversations easier and a lot more profitable.

Order now!!!